Responsible Gaming

99bat serves players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar — and we take our duty of care to each and every one of them seriously. Our responsible gaming programme is built around the principle that informed, empowered players make better decisions. We provide practical tools, honest information, and direct access to support so that every player on our platform can enjoy betting in a sustainable, controlled way.

Whether you are placing a ৳500 bet on a BPL match or spinning a slot for entertainment, the same ground rules apply: bet only what you can afford to lose, take regular breaks, and use the account tools we provide to set boundaries that fit your life. If gambling is ever causing you stress, financial hardship, or relationship problems, please reach out to our support team right away.

99bat is strictly an adult platform. All players must be 21 years of age or older to register, deposit, or participate in any betting or gaming activity on the platform. This age restriction is absolute and applies equally to all users regardless of their city, region, or device.

During the account registration and KYC verification process, 99bat requires proof of identity to confirm that applicants meet the minimum age requirement. Players who provide false date-of-birth information or misrepresent their age will have their accounts permanently closed and any winnings or balances forfeited. If you know of a minor who has accessed or is attempting to access the platform, please notify our support team immediately.

To set up or modify any of the above tools, send an email to our support team with the subject line 'Responsible Gaming Request' and specify which tool you would like to activate. Our team will process the request within one business day and confirm activation by reply email. Requests to reduce limits or activate cool-off and self-exclusion are treated as urgent and processed within two hours during operating hours.

Recognising these warning signs is an act of courage, not weakness. Many people experience problem gambling at some point and the right support can make an enormous difference. 99bat is here to help — not to judge. Please contact us, or speak to someone you trust, today.

Even if gambling has never been a problem for you, the following habits will help ensure it stays that way. Responsible gaming is not just for people in difficulty — it is a smart approach for every bettor on 99bat.

• Set a fixed budget before you start each betting session and stop when that budget is used up, regardless of your current win or loss position.
• Never bet under the influence of alcohol or when you are feeling emotionally distressed, as impaired judgement leads to poor decisions.
• Treat betting losses as the cost of entertainment, not as money to be recovered. Chasing losses is one of the most common paths to problem gambling.
• Balance your betting activity with other hobbies and social activities. If cricket betting or casino gaming is occupying most of your leisure time, consider rebalancing your routine.
• Use the account activity history available in your 99bat account to review how much time and money you have spent in the past 30 days. Awareness is a powerful check on excess.
• Talk openly with a trusted friend or family member about your betting habits. External perspective helps identify patterns that are hard to see from the inside.

Finally, remember that no betting system, strategy, or 'sure tip' guarantees profit. Sports outcomes — whether BPL, IPL, or international cricket — are inherently unpredictable. Bet for the thrill of the game, not as a reliable income source.

Problem gambling does not only affect the individual — it has a ripple effect on partners, children, parents, and friends. If someone close to you is showing signs of problematic gambling behaviour, you are not powerless. Start by having an honest, non-judgmental conversation and sharing your concerns calmly. Avoid confrontational language, as defensiveness can cause the person to disengage entirely.

If the person is unwilling to seek help independently, you can contact 99bat's support team directly to report a concern about another account holder. We take all such reports seriously and will act in accordance with our responsible gaming policy, which may include placing protective restrictions on the account in question. You do not need to provide proof — a good-faith concern is sufficient for us to investigate.