Privacy Policy

99bat is committed to protecting the privacy and security of every player who uses our platform. We operate as an online cricket betting and casino service accessible to players in Bangladesh, and we understand the trust our users place in us when they share their personal information. This Privacy Policy sets out the categories of data we collect, the purposes for which we use that data, the circumstances under which we may share it with third parties, and the rights that users have in relation to their own personal data.

This policy is written in English. In the event of any inconsistency between a translated version and the English version, the English version shall take precedence. We may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or our service. The date shown at the top of this page indicates when the policy was last revised. We encourage all users to review this page periodically to stay informed about how we protect their information.

99bat collects personal data from you in two primary ways: information you provide to us directly, and information we collect automatically through your use of the platform. The categories of information we may collect are set out below.

Information you provide directly

• Registration data: full name, date of birth, email address, mobile phone number, and residential address as submitted during account creation.
• Identity verification documents: national ID card, passport, or other government-issued photo identification submitted during KYC verification.
• Financial information: payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, card details where applicable) used to process deposits and withdrawals. Full card numbers are never stored by 99bat.
• Communications data: messages, emails, and support chat transcripts submitted when you contact our customer support team.

Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, links clicked, time spent on each page, game sessions initiated and completed, betting history, and navigation patterns within the platform.
• Cookies and similar tracking technologies: session cookies required for platform functionality, analytical cookies that help us understand how users interact with the site, and preference cookies that remember your settings between visits.
• Geolocation data: approximate geographic location derived from your IP address, used solely for compliance screening and access control purposes.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly necessary for regulatory compliance. If we discover that we have inadvertently collected such data without a lawful basis, we will take prompt steps to delete it.

99bat uses the personal information it collects for the following lawful purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

• Account management: to create, verify, and maintain your 99bat account, including processing KYC verification and responding to account-related support requests.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records in accordance with applicable obligations.
• Platform operation and improvement: to deliver and continuously improve the sports betting and casino services on 99bat, including personalising content and game recommendations based on your activity.
• Security and fraud prevention: to monitor account activity for signs of fraudulent behaviour, money laundering, prohibited conduct, or security threats, and to take action where necessary to protect users and the platform.
• Responsible gaming compliance: to implement and monitor responsible gaming tools including deposit limits, session limits, and self-exclusion, and to identify patterns of behaviour that may indicate a gambling problem.
• Communications: to send you service-related notifications such as account confirmations, deposit and withdrawal receipts, and security alerts. Where you have consented, we may also send promotional communications about bonuses and offers. You may opt out of promotional communications at any time by contacting support.

We apply the principle of data minimisation — we collect only the data that is necessary for the specific purposes listed above and do not retain it for longer than required. Where we process data based on your consent, you have the right to withdraw that consent at any time, though withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

99bat processes personal data only where there is a lawful basis for doing so. The principal legal bases on which we rely are as follows.

• Contract performance: processing that is necessary to provide you with the services you have requested when registering and using a 99bat account, including account administration, transaction processing, and customer support.
• Legitimate interests: processing carried out to pursue 99bat's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• Legal obligation: processing required to comply with applicable laws, regulations, and legal processes, including anti-money laundering obligations, KYC requirements, and responding to lawful requests from competent authorities.
• Consent: processing based on your explicit consent, such as sending you promotional communications about bonuses, offers, and seasonal events. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

99bat does not sell or rent your personal information. We may share your data with third parties only in the limited circumstances described below. Any third parties with whom we share data are required to handle it in accordance with applicable privacy standards and are not permitted to use it for their own unrelated purposes.

Circumstances where sharing may occur

• Payment processors: we share the minimum financial data necessary with payment service providers (including bKash, Nagad, Rocket, Upay, and card processors) to facilitate the processing of your deposits and withdrawals.
• Game providers: we share session identifiers and technical data with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to enable game functionality, fair-play verification, and dispute resolution.
• Regulatory and legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by law, court order, or where we believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Service providers: we engage trusted third-party service providers (such as hosting providers, analytics services, and customer support platforms) who process data on our behalf under strict confidentiality obligations and data processing agreements.

99bat uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how users interact with our services. Cookies are small text files placed on your device when you visit the platform. They are used to distinguish you from other users and to provide you with a better browsing experience.

Types of cookies we use

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in during a betting session and security cookies that protect against cross-site request forgery. These cannot be disabled without rendering the platform inoperable.
• Functional cookies: used to remember your preferences such as preferred language, display settings, and previously entered information to improve your experience across sessions.
• Analytical cookies: used to collect aggregated, anonymised data about how users navigate the platform. This helps us identify which pages are most useful, where users encounter difficulties, and how we can improve the overall service. This data is never used to identify individual users.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from using core platform features including logging in, placing bets, and processing transactions. Disabling analytical or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

99bat retains your personal data for as long as your account remains active and for such period thereafter as may be required by applicable law or as is necessary for the purposes for which the data was collected. In practice, this means that account data, transaction records, and KYC documentation are retained for a minimum period of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations.

Communications data such as support transcripts are retained for a period of two years following the closure of the relevant support case. Analytical data derived from usage patterns is anonymised and may be retained indefinitely in aggregated form. When data is no longer required and no legal obligation to retain it exists, we securely delete or anonymise it using industry-standard procedures.

As a user of the 99bat platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy. We will respond to all valid requests within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: you have the right to request that we correct any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure: in certain circumstances you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain data for regulatory compliance purposes.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: where we process your data by automated means on the basis of your consent or a contract, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for marketing purposes. You also have the right to object to processing for direct marketing purposes at any time.

To exercise any of the above rights, please email us at the support address shown at the end of this policy. We may need to verify your identity before processing your request. We will not charge a fee for exercising your rights in normal circumstances, though we reserve the right to charge a reasonable fee where requests are manifestly unfounded or excessive.

99bat takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security assessments, and staff training on data handling best practices.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 99bat will notify affected users without undue delay, providing details of the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken to address the breach and mitigate its effects.

The 99bat platform may contain links to game provider interfaces and third-party payment gateways that operate under their own terms and privacy policies. 99bat is not responsible for the privacy practices of these third parties and we encourage users to review the privacy policies of any external services they interact with. The inclusion of a link or integration within the 99bat platform does not constitute an endorsement of the linked service's privacy practices.

99bat is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform, please contact us immediately at the support email address below.

99bat reserves the right to update or amend this Privacy Policy at any time. When we make changes that are material to your rights or to the way we process your personal data, we will provide prominent notice on the platform and, where practicable, notify registered users by email. The revised policy will take effect from the date shown at the top of this page.

Your continued use of the 99bat platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team. We recommend that all users review this Privacy Policy periodically to remain informed about how 99bat protects their personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 99bat handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt. For time-sensitive matters such as suspected data breaches or identity theft, please mark your message as urgent and we will prioritise your case.

Email: [email protected]